A veteran employee, since 2011, Colleen has been delivering this route for approximately 1.5yrs. This residential location is part of a park and loop delivery. On this day, she was carrying her mail, for the larger loop, in her satchel and for this particular cul de sac she had a small bundle and 2 small ao’s in her left arm. She was making her way down the 5 stairs, made of aggregate concrete. At the bottom of the stair is a hole in the aggregate. It’s approximately 10′ wide by 5″ wide and about 1″ deep. The carrier happened to step right in the hole, with her right foot, and instantly rolled over, falling on her side. She felt instant pain in her right ankle and immediately called the supervisor for help. She said to the supervisor, “I’ve fallen really bad and I can’t stand up, I can’t move”. The supervisor and a member of LJOSH were in the area already and attended to her within 5 minutes. Homeowner did not answer the door and neighbour was able to provide an ice pack. Homeowner did eventually come out and when we explained what happened to our cont